@inbook{1126789972, author={Karl A. Sporer and Prasanthi Govindarajan}, editor={Cooney, Derek R.}, title={Communications and Dispatching}, booktitle={Cooney's EMS Medicine}, publisher={McGraw-Hill Education}, address={New York, NY}, year={2016}, url={accessemergencymedicine.mhmedical.com/content.aspx?aid=1126789972} }