TY - CHAP M1 - Book, Section TI - Measuring Performance A1 - Hogue, Troy D. A1 - Goodloe, Jeffrey M. A2 - Cooney, Derek R. Y1 - 2016 N1 - T2 - Cooney's EMS Medicine AB - Computer-aided dispatch (CAD), electronic patient care records (ePCR), patient satisfaction surveys, billing systems, medical devices, etc as data collection have become more prevalent in EMS agencies, so does the opportunity to use that data to more effectively manage the organization. Understanding the types of data available, and how that data are best used to measure performance, is essential to the success of an EMS agency. SN - PB - McGraw-Hill Education CY - New York, NY Y2 - 2024/04/19 UR - accessemergencymedicine.mhmedical.com/content.aspx?aid=1126790747 ER -