TY - CHAP M1 - Book, Section TI - Risk Assessment and Risk Communication A1 - McKay, Charles A. A2 - Hoffman, Robert S. A2 - Howland, Mary Ann A2 - Lewin, Neal A. A2 - Nelson, Lewis S. A2 - Goldfrank, Lewis R. Y1 - 2015 N1 - T2 - Goldfrank's Toxicologic Emergencies, 10e AB - All health care professionals confront questions involving risk on a daily basis. In the area of toxicology, these questions may take many forms. An anxious parent with questions about a child’s potentially toxic exposure, an urgent consultation for a critically ill patient in the emergency department or intensive care unit, a request to interpret a laboratory test, media requests for information about environmental public health issues, a response to a hazard-materials situation, and biopreparedness education all involve directed communication of information and recommendations. Toxicologists and Certified Specialists in Poison Information (CSPIs) must establish rapport and provide information, instructions, and when appropriate, reassurance, typically by telephone or in short face-to-face interactions. For CSPIs, attribution of the patient’s complaints to one or more potential exposures and ascertaining the true reason or concern behind a call are also ­difficult given the limited information and time and lack of visual clues that are usually available during a clinical evaluation. All of these situations require a knowledgeable, compassionate, and well-reasoned response. SN - PB - McGraw-Hill Education CY - New York, NY Y2 - 2024/03/28 UR - accessemergencymedicine.mhmedical.com/content.aspx?aid=1108437658 ER -